Know what to expect
before you reserve.
Your final proposal and agreement control the exact services you purchase. These answers explain how the experience generally works.
01How is a date officially reserved?
Your date becomes confirmed after availability is approved, the photography agreement is signed and the reservation retainer is paid. An estimate or temporary hold by itself is not a confirmed reservation.
02What is the reservation retainer, and when is the remaining balance due?
The reservation retainer secures the approved date and allows planning to begin. Its amount and the remaining balance are shown before you sign. The exact payment schedule is stated in your proposal, invoice and agreement; a date is not confirmed until the agreement is signed and the retainer payment is verified.
03How many photographs will we receive?
Every collection is built around the type and length of the experience. Your reviewed proposal states the included deliverables. We curate the strongest photographs rather than promising test frames, duplicates, missed expressions or unfinished RAW files.
04Do you deliver RAW files or every photograph taken?
No. RAW files, test frames, duplicates, missed expressions and unfinished images are working materials. Your final gallery contains the strongest photographs selected and finished in the GASU Memories style, according to the collection you accepted.
05What kind of editing is included?
Your delivered photographs receive professional color, exposure, crop and finishing consistent with our portfolio. Selected portrait collections may include individual retouching as stated in the proposal. Extensive object removal, body modification, restoration, compositing or additional revisions require a separate review and quote.
06When will our photographs be ready?
The delivery schedule depends on the experience and is confirmed in your proposal and agreement before you reserve. When your gallery is ready, you receive private access by email. Rush delivery, when available, is quoted separately.
07How will we receive and download our photographs?
We deliver a private online gallery with the access and download options included in your collection. The gallery email explains any PIN, expiration date, print release or store options. Final gallery access and deliverables may be held until the account is paid in full.
08Do you photograph outside Richmond?
Yes. We serve Richmond and surrounding communities and can review celebrations farther away. Travel, parking, permits, lodging or multiple locations are included clearly in the reviewed proposal when applicable.
09Can you document cultural or faith traditions?
Yes. We approach traditions with respect and preparation. Tell us the names, timing, family roles, access rules and moments that matter. When helpful, we will request a timeline or a designated family contact so meaningful details are not left to assumption.
10What happens if weather or an emergency changes the plan?
Safety comes first. We review practical alternatives such as adjusting the location, timeline or available date according to the rescheduling terms in your agreement. We recommend contacting us before making changes so every option can be considered.
11Can we cancel or move our session or event?
Contact us in writing as soon as plans change. Eligibility to transfer a retainer, available replacement dates, notice requirements and any new retainer are governed by the agreement you accepted. We will explain the available options before making a change.
12Will our experience include a second photographer or assistant?
Only when it is listed in the accepted proposal. We recommend the team based on coverage length, locations, guest count, timeline and moments happening at the same time. If the scope changes, we will review whether additional coverage or team support is appropriate.
13Can we order professional prints, wall art or albums?
Yes. Available products depend on the collection and gallery. We can help select professional prints, wall art, cards or albums that suit the photographs and space. Products not expressly included in the accepted proposal are purchased separately.